|
All sales on our web sites are governed by UK law
When ordering goods or services using this site you are entering into a legally binding contract with sparesRus.
sparesRus web sites
sparesRus.biz, sparesRus.co.uk, sparesRus.org, and sparesRus.org.uk
Working days
Working days are defined as Monday to Friday, excluding public holidays.
Special orders
Special orders are non stock lines. These items will be specially ordered on your behalf. Estimated delivery times
are based on the past performance of the manufacturer. We regret that we can not guarantee despatch within this
time scale. Cancelled special orders are subject to a cancellation charge.
Fault diagnosis
We do not supply parts on a trial and error basis. We expect that the fault has been correctly diagnosed prior
to ordering. If you are unsure of the fault please seek professional advice from a qualified appliance engineer
before ordering spares.
Safety
All parts supplied must be fitted by a competent person with acceptable product knowledge and using the correct
tools. All repairs to electrical equipment must be carried out with the appliance disconnected from the mains supply.
All repairs should be preceded by an electrical safety check and the appliance should be rechecked once the repair
is complete. Microwave ovens must also be checked for radiation leakage after repair.
Payment
Strictly payment with order. Your order will only be processed once we receive payment in full. We accept Mastercard,
Visa, Delta, Switch, Cheque & Postal order. When paying by cheque please allow 5 working days for clearance.
Cancellation
Orders can be cancelled up to 7 working days from receipt of the goods. All cancellations must be made in writing,
either by post or e-mail.
You are responsible for the safe return of any unwanted item(s). Your payment
will be refunded once we receive the returned goods which must be unused and in re-saleable condition.
Cancelled special orders are subject to a cancellation charge which will not exceed
50% of the order value. This charge will apply even if the order has not yet been dispatched.
Delivery charges are not refundable. Where no separate delivery charge has been
made, a restocking charge will apply. This charge will not exceed the price of packing materials used and the cost
of delivering the item to the customer.
Guarantee
Most of the parts we sell carry a six month guarantee against faulty materials or workmanship. In the unlikely
event of component failure please contact our technical department by e-mail to technical@sparesrus.org.uk to confirm the fault
and if appropriate arrange the return of the faulty item(s) for testing and repair/replacement. You are responsible
for the safe return of the goods. This guarantee is in addition to your statutory rights.
Further information about returning faulty items can be found at the following links. FAQ (Guarantee & Returns) and Terms & conditions for faulty items
Verbal & written quotes
Verbal quotes are valid for the period of 1 working day. Written quotes are valid for 5 working days with the exception
of special order items which are subject to change without notice. Orders placed outside of this time scale will
only be processed if we can match or beat the quoted price.
If we are unable to match our original quote we will put your order on hold and
inform you of the new price by e-mail. To release your order just reply to the message accepting the new price.
Delivery of goods
Time for delivery shall not be of the essence. Every effort will
be made to ensure delivery of the goods within the defined timescales but we can not be held responsible for delays
in delivery once the order has been despatched. Delivery charges will not be refunded under any circumstances.
Delivery times (stock
items)
Stock lines are usually despatched within 3 business days but this will vary depending on the current workload.
Most small items are despatched by First Class Royal Mail. Delivery can take up to 28 days but most orders arrive
in 1 to 5 working days. If your order has not arrived within this time scale, please contact your local sorting
office as many undelivered orders are found there.
Heavy, bulky or expensive items are usually despatched by ANC or by an alternative carrier, in this case
on-line order tracking details are usually provided with your despatch email.
Delivery addresses
Please take care when supplying your delivery address. Incorrectly addressed parcels, at best, will be delayed
by the carrier as they will have to manually confirm the delivery details. The accuracy of an address can be checked
using the Royal Mail Postcode Finder.
We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly
supplied address.
The carrier will accept a signature from any person at the delivery address. Once
a parcel is accepted and signed for, the responsibility for it passes to the customer (not the signatory)
Express delivery general terms
Express delivery is available for most of the UK mainland. Regrettably it is not available offshore and in many
areas of the Scottish Highlands. Please make sure that someone is available to accept delivery. A signature will
be required.
Express delivery
(stock items)
Items that are in stock will be despatched the same or the next working day (depending on the time the order is
placed and the current workload). The courier will aim to deliver your order on the next working day from the day
of despatch. A signature will be required.
Express delivery (special
orders)
Once your complete order comes into stock we will pass the order to the courier for delivery.
Saturday courier delivery (stock
items)
Orders required for Saturday courier delivery must be placed by 12:00md on the Friday preceding the required delivery
day.
Export orders
We do not export spares from the UK. We only process orders where delivery is to be made to a valid UK postcode.
Damaged goods
Where the outer package is damaged you should mark the carrier receipt with "Damaged" before signing
and accepting delivery. If you are unsure as to the condition of the goods you should mark the carrier receipt
as "Unchecked" before signing to accept delivery.
If you receive an item that has been damaged, please contact us immediately to arrange the return of the item for
replacement. In most cases we will ask you to return the item by post and we will arrange for the cost of 2nd class
postage to be refunded to you.
All claims for damaged goods must be made within 24 hours of delivery.
Definition of incorrect goods
Please note that all spare parts are subject to design and specification changes by the manufacturer. Often the
part provided may not be an exact match for the original but is deemed by the manufacturer to be a suitable alternative.
Incorrect goods
If you receive an incorrect part that we looked up for you, please inform us immediately so that we can arrange
despatch of the correct part as soon as possible. In this case we usually provide a post paid returns pack for
you to return the unwanted item(s). Alternatively you can cancel your order and we will refund your payment on
receipt of the returned item(s)
If you purchase an incorrect item from our web shop, please inform us immediately so that we can cancel the order.
If the order has already been despatched you are responsible for the safe return of the unwanted goods, (in a re-saleable
condition) upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.
Disclaimer
All parts must be fitted by a competent person using the correct tools and test equipment and with the appliance
disconnected from the mains supply! After repair appliances must be checked for electrical safety and in the case
of microwaves for RF leakage.
We can not accept responsibility for items that have been damaged during fitting.
Items that show signs of being fitted will not be accepted for refund. Timers and modules can be damaged by static
electricity. These items can not be returned for credit if they have been removed from the sealed packing.
All prices are subject to change without notice. We do not accept responsibility
for loss or damages caused by delays in delivery, incorrectly supplied, or damaged/faulty parts.
Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned
items that are lost in transit.
We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable
by the carrier.
Complaints procedure
If you wish to convey a complaint about our products or service please write to sparesRus Customer Services, 34
Cottage Beck Road, Scunthorpe, North Lincolnshire, DN16 1LA. or send a Fax marked "FAO Customer Services"
to 07050 658 478 or use the customer services contact form
Your statutory rights are not affected
|
© 1999-2007 sparesRus